Customer Services

About Boss services
For perfect performance right from the star
In today's climate, you must be able to expect more of modern injection moulding technology than just pro- ductivity. You need the confidence that your investment will pay off quickly and reliably, from the very first day and over the years irrespective of the demands you place on it. We assume responsibility for ensuring this with a whole range of technical services including our hotline, spare parts service, our training team, and our network of highly skilled service engineers.We look forward to having the opportunity to prove all this to you at Boss Automation.

Three free service

Free installation,Free machine testing, free technical training.

Pre-sales service

To provide customers technical consultations such as plastic raw materials, machinery, mold and other aspects of knowledge ; to help customers provide product analysis and select reasonable model based on the product and auxiliary equipment: Provide rationalization proposals according to the customer's overall layout of the workshop and the installation of machinery, water and electricity layout.

Sales service

When the equipment arrived at the customer office, we provide free technical training to customer technical staffs about the installation of equipment ; explain the matters which need to take care, Let the relevant staff of customers as soon as possible familiar with the operation and maintenance of the machine. the installation of machinery, water and electricity layout.

After-sales service

To resolve customer’s problem when in the shortest time; to provide with the latest industry information to customers. Regular customer visits, find problems and solve them in time.No matter when your machine has problems, just a call, we will reply to you within 24 hours, hoping to provide you with convenient service in the shortest time. Any questions about the machine maintenance and technical issues, you can send e-mail to us, we will provide you with satisfactory answers.